I'm against any form of pirated, illegal and counterfeit software and material.This way, we'll have a good clean-up rhythm and the chances of complications will be reduced This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system.If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off If you don't reply after 5 days, it'll be closed. If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you.There's no shame in asking questions here, better be safe than sorry! I'll answer you and even give you more precise instructions/explanations if you need. This is to ensure that the clean-up process goes without any issue. If you aren't sure about an instruction I'm giving you, ask me about it.This is to ensure that we are operating in sync and I know exactly what's happening on your system The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted.about your computer, please ask it in this thread and I'll assist you As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on.However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens This is because I need some time to analyse them and then act accordingly. As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them.Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state. My name is Aura and I'll be assisting you with your malware issue. Do not do a copy / paste into main body.Endpoint Detection & Response for Servers Again, please be sure to ONLY attach report files with your reply (s) as we go along. Please attach the ZIP file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, "Get Started!"ĭo NOT use the button “Start repair” ! But look instead at the far-left options list in black.Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer. Now click the left-hand side pane "I do not have an open support ticket" Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Click the one on the left marked "I don't have an open support ticket". Once it starts, you will see a first screen with 2 buttons. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-1.80.848.exe to run the report You may want to close your other open windows so that there is a clear field of view. NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system.ĭo have patience while the report tool runs. I would appreciate getting some key details from this machine in order to help you forward. Iĭo know that the Web protection as well as all other Malwarebytes protections are keeping the pc safe from harm. Please only just attach all report files, etc that I ask for as we go along. Please do not do any changes on your own without first checking with me. Please follow my directions as we go along. Let me know what first name you prefer to go by. I will be helping and guiding you, going forward on this case. I do wish you would have mentioned explicitly if Chrome browser was involved. You need to be aware that on a block event notice from Malwarebytes for Windows that (A) the potential harm was STOPPED, (B) it does not mean there is some infection, & the Malwarebytes is protecting your system. Endpoint Detection & Response for Servers
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